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At xefralexkhon, we strive to provide high-quality visual collage products that meet your expectations. This Return Policy outlines the terms and conditions for returns and refunds.
Since our visual collage products are digital downloads, please review product descriptions and previews carefully before purchase. Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded.
We may consider refunds in the following circumstances:
Refund requests must be submitted within 14 days of purchase and before the product has been downloaded or used extensively.
To request a refund, please contact us with the following information:
We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method within 10 business days.
For custom visual collage projects, refunds are handled on a case-by-case basis. If you are not satisfied with a custom product, please contact us to discuss options for revisions or refunds.
We do not offer direct exchanges for digital products. If you wish to purchase a different product, you may request a refund for the original purchase (subject to our refund policy) and make a new purchase.
If you have questions about our Return Policy or need to request a refund, please contact us at:
Email: connectuse@xefralexkhon.world
Phone: +61 3 8620 2222
Address: Federation Square, Flinders St &, Russell St, Melbourne VIC 3000, Australia
We reserve the right to modify this Return Policy at any time. We will notify users of any material changes by posting the updated policy on this page and updating the "Last updated" date.